Pre-order today for early 2024 delivery!

Select Country

Refund Policy

FULL PAYMENT UP FRONT

Changed your mind? Not a problem. If you pay for your full payment up front (meaning you did not purchase your Quell Impact via non-refundable deposit), you can request a refund at any point prior to shipment. Your order will be refunded in full within 14 business days.


NON-REFUNDABLE DEPOSITS
$25 deposits are non-refundable. Purchasing a non-refundable deposit secures your pre-order for 2023 shipment and locks in pre-order pricing.


Definition of Terms:
a. "We", "us", or "our" refers to Quell Inc.
b. "You" or "your" refers to the person or entity placing the non-refundable deposit.

Purpose of the Non-Refundable Deposit:
By placing a non-refundable deposit with us, you agree to reserve the selected Quell Impact Kit. The deposit is not refundable under any circumstances. The non-refundable deposit of the Quell Impact secures your place in line for the earliest shipment of the selected Quell Impact Kit while guaranteeing the pricing at the time of purchase. Prices will increase post-launch.

Payment and Amount of Deposit: $25 (USD).
The non-refundable deposit amount is specified at the time of purchase and is due at the time of purchase. The deposit amount is not refundable under any circumstances.

Time Frame:
The time frame for the reservation will is six months from Quell’s payment notification. If the balance due is not paid by the specified time frame, the reservation will be forfeited and the non-refundable deposit will not be returned.
Quell will contact you one month prior to Quell Impact Kit shipment. To complete your order, you must complete the payment of the outstanding balance stated in your original account statement. A new invoice and payment link will be sent.

If you are unable to complete the payment, contact support@playquell.com to arrange a separate payment date. If you do not reach out, your reservation will be forfeited within six months of non-payment.

Cancellation or Rescheduling:
Once a non-refundable deposit is placed, the reservation cannot be cancelled. If you do not complete payment for the product or service by the specified time frame, the reservation will be forfeited and the non-refundable deposit will not be returned.

If for some reason, at the time of outstanding payment notification, you are unable to complete the payment of your outstanding balance, please contact support@playquell.com to arrange a separate payment date. If you do not reach out, your reservation will be forfeited within six months of non-payment.

Refusal of Service:

We reserve the right to refuse service or cancel a reservation at any time, for any reason. In such cases, the non-refundable deposit will not be returned.

Changes to Terms and Conditions:

We reserve the right to modify these terms and conditions at any time, without notice. The updated terms and conditions will be posted on our website, and your continued use of our products or services will constitute acceptance of the updated terms and conditions.